Complaints Policy & Procedures

Information for young people and anyone in touch with our services

We encourage feedback and honest communication about any part of our service at anytime. If you have a complaint or issue (even if it’s a small thing), or you think we could do things better, please let us know.

You can contact us in the way that works best for you – we’ve provided many different ways for you to get in touch.

Talk to us

If you’re comfortable talking to us, then an informal discussion about what’s gone wrong is a great way to resolve issues. Often, an informal discussion can get things sorted out more quickly than the procedure of a formal complaint.

Please use the contact details below to call, email or write to us and arrange a good time to talk.

Email us at: be-heard@restorative-scs.co.uk

Our be-heard inbox is checked every day. We can often respond to you the same, or next, working day.

Get in touch anonymously

We understand you may need to leave feedback or report an issue / complaint anonymously. If so, please use the contact form on this page. We assure you that your message will be completely anonymous and attended to quickly.

Call us: 07458 009 312
Email us: be-heard@restorative-scs.co.uk

Write to us:
Restorative Social Care Services
69A Saddleworth Road
Greetland, Halifax
West Yorkshire, HX4 8AG

You can also contact us through our social media channels: