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Ofsted

Micklemoss rated by Ofsted as good provider

Our newest home achieves an Ofsted rating of Good after only 3 months of opening!

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“I am immensely proud of my team,” said the home’s registered manager, Jo O’Donnell.  “In just 3 months of being open, we have achieved such amazing results.  The inspector was able to see all of the hard work that had gone into the home, which was very positive!”
 
Micklemoss House offers a warm, nurturing environment that has been furnished and decorated to the highest standards.  Having a home like this makes young people feel valued, especially when they are able to decorate and personalise their own bedrooms.  A sense of belonging continues to be created within the home by involving them in decision-making.
 
In addition to providing a safe and secure environment, the home follows consistent routines and sets boundaries for young people, in keeping with the values of a good parent.  All staff are trained and continued discussions in team meetings ensure the staff maintains their knowledge and expertise.

Talking about the young people at the home the inspectors said “the children are settled. They treat the home as their own and enjoy living there. Staff at Micklemoss understand each of our young people’s needs, providing individualised and nurturing care, enabling them to thrive”.
 
The inspector went on to talk about the support the staff provide the young people with within the home “Good emotional support is provided by staff, which helps to soothe and reassure young people when they feel sad. They promote healthy eating, exercise, and a positive self-image with the children, which enables them to enjoy a healthy lifestyle. The young people enjoy a diverse range of activities that enrich their experiences and provide them with good memories of their life at the home. Staff support the children to engage in both group and independent activities.”

Some of the activities enjoyed at the home include attending football matches, taking part in sports, day trips, local walks and gaming.
 
We are pleased with the home’s first inspection outcome which could not be achieved without the hard work and dedication of the staff at Micklemoss.

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A fantastic Ofsted Inspection for our first Supported Accommodation Ofsted regulated home!

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Our first supported accommodation Ofsted regulated home, Friendly House, received an overall rating of Good during its first Ofsted inspection at the beginning of January 2023, with a rating of outstanding in leadership and management.

The inspector stated that the registered manager has “excellent leadership skills which give staff clear direction and the ambition to help children achieve the best outcomes.”  Continuing to talk about the home’s management she explained how the manager “has the highest aspirations for the children and staff in the home.”

All staff receive education and training that equips them to meet the particular requirements of the children who live there.  Staff praise the training that is provided by Restorative Social Care Services, and both leaders and managers are proactive in ensuring the development needs of staff are met.

The inspector also noted that the children are content and happy living in the home and participate in regular key-work sessions with staff, which helps them learn strategies and make informed decisions to keep themselves safe.

We are very pleased with this achievement, which would not have been possible without the hard work and dedication of Friendly House’s staffing team and the home manager, Liam Scott.

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Another Positive Ofsted for Amar House with Outstanding Leadership & Management

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In November 2022 Ofsted Inspectors visited Amar House and the three young people who live there.  Ofsted inspects and rate the quality of the care we provide. 
 
We are pleased to report an overall rating of good with a rating of outstanding in leadership and management.  This is a great achievement for Amar’s Registered Manager, Sarah Faller, who only took on the role in March.
 
Arriving at Amar the inspector told Sarah that she was “in awe of the beautiful location in which the home is situated, and the panoramic views of the Calderdale Valley” all visible from Amar’s large garden, also being impressed by the team’s utilisation of the outdoor space boasting a variety of outdoor toys and facilities.
 
The focus was made by the inspector as to the way Amar has a unique approach to restorative practice and a culture of practising kindness, which was evident throughout the home via activities, routines, mood boards and essential documentation the support team produce. 
 
Ofsted gained further feedback from our young people’s families and external professionals who work alongside Restorative Social Care.  This feedback highlighted how the planning of care within the home is centred around the views and feelings of each young person at the home making it a child-friendly process, and ensuring that the young people recognise they are being heard.
 
Staff feedback to Ofsted stated how “Restorative Social Care as an organisation put the needs of the staff first, enabling us to provide the highest quality of care for the young people at Amar”.  Staff also felt that their wellbeing matters helped with Sarah’s nurturing approach.  All of this empowers the team and encourages positive outcomes for young people.

Talking about Sarah’s leadership and management the inspector commented how she was “impressed with the way a positive morale is kept in the home, between both staff and young people”.  This is maintained through Sarah’s unique and whacky array of team activities for everyone. 
 
A very well done to all the team at Amar House for a great result!

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Restorative’s 9th new Ofsted registered home for children

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On 10th October 2022, we opened our newest Ofsted registered children’s residential home, Micklemoss House. This makes a total of nine Restorative Ofsted registered homes for the residential care of children and young people, and the first in Bradford.

The home is led by Joanne O’Donnell, Home’s Manager, supported by Assistant Manager, Paige Gibson. Jo has over 15 years’ experience working in children’s social care, including previously being a dual-registered manager for two other of Restorative’s residential homes.

Micklemoss House is Restorative’s first home outside of Calderdale borough and the team have already welcomed the first young person to live there, soon to be welcoming another.

As with all our other residential homes, Micklemoss House is renovated to a high standard, with the emphasis on comfortable, contemporary, high-quality living spaces that young people can enjoy living in. 

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It takes a lot of work to renovate homes to the standard Restorative provide for the children and young people we care for and support, with many challenges along the way, but our highly skilled maintenance team pulled out all the stops and we’re proud of the end result.

We’re now looking forward to helping more young people to thrive at our newest house.

If you are looking for an extraordinary career, we’re looking for the right people to join us. You don’t need to have experience. All training and development support is provided. You just need to be the right person.

Check out our current vacancies page.

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Well done to Amar House, Ofsted rated good in all areas

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In February, Ofsted inspectors visited Amar House and the three young people who live there, to inspect and rate the quality of the care provided. We are pleased to report that a rating of good in all areas was received.

Inspectors considered the overall experiences and progress of the young people at Amar House, taking into account also how well they are helped and protected, as well as the effectiveness of our leaders and managers.

Over two days, the inspectors spoke to the children, manager and members of the staff team and other professionals who work with the children to get a good picture and had many positive things to report as a result.

“Children seek out the support of staff when they are worried, and the manager and staff respond sensitively and appropriately. The high level of individualised care and support that the children receive ensures that they all make good progress from their starting points.”

It was also noted how the children choose and enjoy a range of “exciting activities” including “swimming and singing lessons” and helping out in the community with litter picking and delivering food to the homeless, which help to “to give the children a sense of pride”.

A recent trip to Disneyland Paris and other holidays the children at Amar House have been supported to experience was noted to “enrich the lives of the children and help them to improve their confidence, social skills and communication skills”.

Staff support of children was also a particular mention, for how they were “creative in engaging the children during the pandemic”, and throughout the COVID-19 various lockdowns, which was a challenging time for everyone.

Very well done to all the team at Amar House for a great inspection process and result!

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Princeton House rated outstanding by Ofsted

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After a recent full, two-day inspection, Ofsted rated our Princeton House children’s residential home outstanding, with the rating awarded in all key areas considered by inspectors.
 
The inspector considered the opinion and feedback of a number of professionals who work with the young people at Princeton House, as well as the young people themselves, about the service provided and how the care team work. Speaking to social workers, education and healthcare professionals alike, comments were extremely positive, with one professional stating, “The team work with the young person at the heart of all they do.”

Ofsted’s feedback identified how our Princeton House team “clearly work in a way that is person centred and focused around the individuals within the home”, specifically recognising and mentioning how the team have undertaken dedicated training and implemented it into the daily running and approach to supporting the young people.

The inspector was particularly impressed by Princeton House’s varied, cultural engagement plan, enabling the team to be creative and diverse in how they approach individual and keywork sessions, while creating many opportunities and interests for the children at the same time.
 
Most importantly, we are proud to say, Ofsted felt that the needs, wishes and feelings of the young people at Princeton House were truly the main focus of the incredible work and service of our team; and it was clear to see the passion and commitment all members have for the wellbeing and support of young people in how they deliver person-centred, targeted care plans.

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It’s another positive Ofsted judgement with Bridge House good in all areas

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Bridge House, one of our Restorative residential homes where we care for looked after children, and where three young people live, has recently been judged as good, by Ofsted, in all three of the inspection areas. Bridge House is managed by Chris Godridge, one of Restorative’s registered managers for whom this is his first inspection.

Dave Copping, Residential Service Manager, says, “The three areas the inspectors look at are: overall experiences and progress of the young people, how well young people are protected, and the effectiveness of us, as managers and leaders. We are really pleased to have attracted the judgement of good in all three of these areas. Chris has done really well with his first inspection”.

The Ofsted inspection took place over two days, on the 11th and 12th January, with inspectors talking to Chris, other senior management, support staff and the children and young people who live at Bridge House.

The inspectors noted how the children have positive experiences living at the home and how staff take them out on lots of different activities, including, walking, to theme parks and to the cinema. But also, that the staff are positive role models for the children, enabling the children to be able to build trust and positive attachments with adults.

Where children struggle in school, Ofsted noted Restorative’s multi-agency approach by holding meetings with education providers, social workers and staff, to discuss children’s plans. This means that the children’s plans are able to be flexible according to their needs, which means they do much better in school.
Other positive comments include the good routine of the children, that they are supported with a balanced diet and journey of independence, with children able to independently travel on public transport.

“We are particularly pleased that we were noted for our culture of aspiration and achievement for children and staff at Bridge House. This means children get the highest standard of care, which all children deserve,” says Chris.

Ofsted commented on how senior management are respected by staff and professionals and how they create a culture where children are supported to aim high and succeed in life.

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Ofsted judge Restorative’s Church View children’s home as outstanding

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We are delighted to report that in a routine Ofsted inspection this November, our Church View home for looked after children and young people was judged as outstanding, with inspectors happy with all reviewed aspects of our care.

Ofsted make regular routine inspections of looked after children’s homes to ensure children are receiving the best possible care and that they are making better than good progress.

Ofsted commented: “The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.”

The inspectors who visited Church View spoke to the young people who were able to explain how they were looked after at the home. Inspectors were impressed by the way staff listened to the young people, helped them to overcome difficulties and find new interests, spoke up for them, and supported them with their education.

It was also noted during the inspection how our young people at Church View take part in activities in the community, and how staff work with them individually to develop their skills and knowledge, according to their needs, which has helped to boost their confidence and self-esteem.

The Ofsted judgement also considered the safety and protection of young people and noted how consistently staff work together within Restorative Social Care Services to put boundaries in place; and how well they work with external agencies to prevent and manage risks.

Inspectors commented too on the good communication between children and staff. They saw how the Church View manager is child-focused and has high expectations of staff and for the children. The inspectors also recognised how the manager supports new and existing staff to use a range of opportunities to learn and develop to continually improve the quality of care provided.